Shared agent
from
AED 6,500 /mo
A shared-pool agent for lighter, business-hours volume.
- Business hours
- Shared queue
- Email and chat
- L1 support
- Starts within 1 week
Support that answers. Fast.
Vetted helpdesk and support agents on your team, L1 to L3, phone, chat, and ticket, covering your users around the clock.
Every engagement
What every engagement includes.
No recruiter markup, no bench fees. One clear monthly rate per engineer, cancel monthly.
8
Get matched to your stackincluded with every seat
no markups, no bench fees
Every seat
Vetted support agents
tested on real tickets
Works in your helpdesk
Zendesk, Jira, Fresh
Around-the-clock cover
shifts and weekends
Fluent, friendly English
plus Arabic on request
Tier 1 to Tier 3
escalation that works
Scale seats up or down
30 days' notice
Free replacement
swapped within 2 weeks
SLA reporting
you see the numbers
Engagement models
Pick the model that fits.
Every model has its own commitment, ramp-up, and best-fit team size. Select one to see how it works.
Dedicated team
Min. commitment
3+ months
Team size
3–8 engineers
What this model gives you
- Cross-functional pod
- One shared roadmap
- Scales as you grow
How it goes
Four steps, no black box.
Scroll to step through hiring ↓
Step 01 / 04
Brief
A short call to understand your stack, your gaps, and how your team works. No lengthy intake forms, no discovery retainer. You leave knowing exactly who we'll send.
You get
a clear role spec and a start date
It starts with one call.
Thirty minutes to a role spec, matched profiles, and a start date.
Platforms we cover
Ticketing, endpoint, and identity tools. If your helpdesk platform isn't listed, ask, we place across the modern service desk.
ServiceNowZendeskFreshserviceJira SMIntuneOktaMicrosoft 365
Pricing
Monthly rates, in the open.
Real numbers, not "contact us for pricing." Your rate depends on coverage hours and tier. You'll have it in writing within 48 hours.
Dedicated agent
from
AED 12,000 /mo
A dedicated agent who learns your product and owns your queue.
- Full-time, dedicated
- Phone, chat, ticket
- L1 to L2
- Your tools and SLAs
- Starts within 1 week
Support desk
from
AED 34,000 /mo
A full desk, agents, a team lead, and 24/7 coverage.
- 3+ agents + lead
- 24/7 shift cover
- L1 to L3 escalation
- SLA reporting
- Scale up or down
Roles we place
The people on your desk.
A sample of the support agents we staff. Every one is vetted, tested on real tickets, and reference-checked.
Illustrative role concepts, not real bench profiles. Send a brief to see live availability, matched CVs, and rates.
Team lead
Runs the queue and the team.
Tier 2
Fixes what tier 1 escalates.
Tier 1
First reply, fast and friendly.
Questions
Helpdesk staffing, answered.
L1 through L3, from first-response chat and phone agents to senior engineers who handle escalations. We staff single agents or a full desk with a team lead, and we match language, product knowledge, and shift coverage to your users.
Yes. We staff shifts for genuine 24/7 coverage, including weekends and UAE public holidays, with follow-the-sun options across timezones. You set the SLA targets and we staff to hit them.
Yours. Agents work directly in your Zendesk, Freshdesk, Jira Service Management, or ServiceNow, following your macros, workflows, and escalation paths. There is nothing new for your users to learn.
We test agents on real ticket scenarios before they reach your shortlist, then track CSAT, first-response, and resolution times once they are live. If an agent is not the right fit, we replace them free within two weeks.
Any time. Add agents for a launch or a busy season, then scale back with 30 days' notice. You pay for the coverage you need, with no long lock-in.
A clear, proven process
Helpdesk seats.
Answered fast.
Tier 1 to tier 3, vetted. Fixed quote in 48 hours, seats staffed and on tickets this week.
The processbrief → first staging build in ~2 weeks
01Send the briefWhat you’re building, in a paragraph.5 min
02Get a fixed quoteScope, price, and date, locked.48 hrs
03Watch it take shapeA new build to staging every week.weekly
04Ship to productionLive, handed over, and supported.live
team onlineavg reply 1h 47m